Hotpoint Washing Machine NSWM965CWUKN Manual

The Hotpoint NSWM965CWUKN is a 9kg capacity freestanding washing machine with an A+++ energy rating, featuring 1600 RPM spin speed, Anti-Stain technology, Direct Spray wash system, Steam Refresh cycle, and multiple specialized programs for efficient and gentle fabric care. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Water & Drain 7. Using Wash Programs 8. Special Functions 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: 9kg drum capacity, LED display, rotary program selector, detergent dispenser, water inlet valves, drain pump filter, and adjustable feet.

FeatureDescription
Anti-Stain TechnologyAutomatically treats 16 common stains (wine, grass, oil, etc.)
Direct Spray SystemSprays water directly onto clothes for faster, more effective washing
Steam RefreshReduces wrinkles and odors without a full wash cycle
1600 RPM SpinHigh-speed spin for shorter drying times
Quick Wash14-minute cycle for lightly soiled items
Delay StartProgram start delay up to 24 hours
Child LockPrevents accidental program changes
LED DisplayShows remaining time, cycle stage, and settings
Detergent DispenserCompartments for pre-wash, main wash, and fabric softener
Adjustable FeetFor leveling the machine on uneven floors

Installation

Unpack and inspect contents. Place on a solid, level floor near water and drain points.

  1. Remove transit bolts: Use spanner to remove all four bolts from the rear; keep for future moves.
  2. Connect water supply: Attach inlet hoses to hot and cold taps (if applicable) and machine inlets (blue for cold, red for hot).
  3. Connect drain hose: Place hose into standpipe (min. height 60cm) or sink; secure with provided U-bend.
  4. Level the machine: Adjust feet using a spanner; check with spirit level.
  5. Plug into a grounded 220-240V AC power outlet.

WARNING! Do not install in areas subject to freezing temperatures. Ensure transit bolts are removed before use to prevent damage.

First-Time Setup

Power on the machine; run an initial maintenance cycle.

  1. Open water taps fully.
  2. Turn the program selector to "Cotton 90°C" without laundry.
  3. Add 1/2 cup of detergent to the main wash compartment.
  4. Press START/PAUSE to begin the cycle. This cleans the drum and removes any residues.
  5. After completion, the machine is ready for normal use.

CAUTION! Ensure the machine is level and all connections are secure before first use.

Specifications

Controls and Settings

Access functions via the rotary selector and touch buttons.

Control Panel: Rotary Program Selector, START/PAUSE button, OPTIONS buttons (Delay Start, Extra Rinse, Pre-Wash, etc.), Child Lock button, LED Display.

Program Selection: Turn knob to desired program (e.g., Cotton, Synthetic, Delicates). Options: Press relevant button to activate features (LED illuminates). Delay Start: Set delay from 1 to 24 hours. Child Lock: Press and hold for 3 seconds to lock/unlock controls. Display: Shows cycle duration, remaining time, and active options.

Connecting Water & Drain

Water Inlet: Connect hoses to taps and machine (ensure washers are fitted). Drain: Place hose securely into standpipe or sink.

  1. Ensure both machine and taps are off before connecting hoses.
  2. Connect blue hose to cold tap; red hose to hot tap (if using both).
  3. Screw hoses firmly onto machine inlets (do not overtighten).
  4. Insert drain hose into standpipe (min. 60cm height) or hook over sink edge.
  5. Open taps fully and check for leaks.

Tip: Use only the supplied hoses; do not extend or replace with old hoses.

Using Wash Programs

Select from 16 programs for different fabric types and soil levels.

  1. Load laundry: Open door, load items loosely without overloading (max. 9kg).
  2. Add detergent: Pour into correct compartments (I: pre-wash, II: main wash, *: fabric softener).
  3. Select program: Turn knob to desired cycle (e.g., Cotton 40°C for everyday washing).
  4. Set options: Press OPTIONS buttons as needed (e.g., Extra Rinse for sensitive skin).
  5. Start: Press START/PAUSE; door locks and cycle begins.
  6. After cycle: "End" appears on display; door unlocks after a short delay. Remove laundry promptly.

WARNING! Do not open door during cycle; wait until "End" is displayed and door lock symbol disappears.

Special Functions

Anti-Stain: Select Anti-Stain program; machine automatically applies correct treatment for selected stain type. Steam Refresh: Run without detergent to refresh up to 2kg of laundry in 20 minutes. Delay Start: Set wash to finish at a convenient time. Child Lock: Prevents accidental program changes during operation.

Care & Cleaning

Unplug before maintenance. Clean detergent drawer monthly; run Drum Clean program every 30 cycles.

  1. Detergent drawer: Pull out, rinse under warm water, dry, and reinsert.
  2. Drum: Run empty "Drum Clean" cycle at 90°C with a washing machine cleaner (not detergent).
  3. Filter: Turn off water and power; open filter cover at front bottom right; place towel underneath; unscrew filter slowly; clean under running water; reinsert and tighten.
  4. Exterior: Wipe with a damp cloth; do not use abrasive cleaners.

CAUTION! Never use harsh chemicals or steam cleaners on the machine.

Regulatory Information

EU Ecodesign Directive compliant; meets energy efficiency and noise standards. Waste Electrical and Electronic Equipment (WEEE): Do not dispose with household waste; recycle at designated facility. Manufacturer: Hotpoint, a Haier company. For support, visit www.hotpoint.co.uk or contact 0333 305 3514.

Troubleshooting

SymptomPossible CauseCorrective Action
Machine won't startDoor not closed/power issueEnsure door is firmly shut; check power plug and socket; press START/PAUSE.
No water intakeTaps closed/hose kinked/filter blockedOpen taps fully; straighten hoses; clean inlet filters.
Water doesn't drainDrain hose blocked/pump filter cloggedCheck hose for kinks/blockages; clean pump filter.
Excessive vibration/noiseTransit bolts not removed/uneven floor/overloadRemove transit bolts; relevel machine; redistribute or reduce load.
Error codes (e.g., F01, F05)Various faultsConsult manual error code list; unplug for 5 minutes, then retry. If persistent, call service.

Reset: Unplug for 5 minutes, then restart.

Service: 0333 305 3514; www.hotpoint.co.uk

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