Hotpoint washing machine NSWE 965C WS UK N manual

The Hotpoint NSWE 965C WS UK N is a 9kg capacity freestanding washing machine with an A+++ energy rating, featuring 1600 rpm spin speed, Direct Spray technology for efficient washing, AquaCare steam function for hygiene, and multiple specialized programs including Anti-Allergy and Super Quick 15'. It includes intuitive electronic controls, a large LED display, delay start, and child lock. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Utilities 7. Using Washing Programs 8. Special Functions 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: 9kg drum, electronic control panel, detergent dispenser, filter, drain hose, water inlet valves.

FeatureDescription
Direct Spray TechnologySprays water directly onto laundry for better detergent dissolution and washing efficiency
AquaCare SteamSteam function to reduce allergens and refresh clothes
Anti-Allergy ProgramSpecial cycle designed to remove common allergens
Super Quick 15'Fast wash cycle for lightly soiled items
1600 rpm Spin SpeedHigh spin speed for reduced drying time
Delay StartProgram start delay up to 24 hours
Child LockLocks control panel to prevent accidental changes
Large LED DisplayShows remaining time, program, and settings
Detergent DispenserCompartments for pre-wash, main wash, and fabric softener
Drum CleanProgram to clean and maintain the washing machine drum

Installation

Unpack and inspect contents. Place on a solid, level floor.

  1. Remove transit bolts: Use spanner to remove all transit bolts from rear; keep for future moves.
  2. Connect water supply: Attach inlet hoses to hot and cold water taps (if applicable) and machine inlet valves.
  3. Connect drain hose: Place drain hose into standpipe or sink, secure with provided hook if needed.
  4. Level the machine: Adjust front feet to ensure machine is stable and does not rock.
  5. Plug into AC power.

WARNING! Do not install in areas prone to freezing temperatures. Ensure water connections are tight to prevent leaks.

First-Time Setup

Plug in and power on the machine; run a maintenance wash.

  1. Run initial empty cycle: Select the "Drum Clean" program or a 90°C cotton cycle without laundry to remove any residues.
  2. Set language: If applicable, use the settings menu to select your preferred language.
  3. Test a wash: Load a small load and run a short cycle to verify proper operation.
  4. Familiarize with controls: Review program dial and button functions.

CAUTION! Ensure all transit bolts are removed before first use to prevent serious damage.

Specifications

Controls and Settings

Access settings via the program dial and touch buttons. Control Panel: POWER, START/PAUSE, PROGRAM DIAL, OPTION BUTTONS (e.g., Extra Rinse, Pre-wash), CHILD LOCK.

Program Dial: Turn to select washing programs (Cotton, Synthetic, Delicates, etc.).

Options: Adjust spin speed, temperature, and select extra functions via corresponding buttons. Display: Shows selected program, estimated time, temperature, spin speed, and active options. Settings Menu: Access by holding specific buttons to set buzzer volume, end-of-cycle signal, etc.

Connecting Utilities

Water Inlet: Connect hoses to taps and machine (ensure rubber seals are in place). Drain: Secure drain hose. Power: Plug into grounded socket.

  1. Turn off water taps before connecting hoses.
  2. Ensure inlet hose filters are clean and not blocked.
  3. Do not kink or crush the drain hose.
  4. The power socket must be easily accessible after installation.

Tip: Use only the hoses supplied with the appliance. Do not use old hoses.

Using Washing Programs

Supports various fabrics and soil levels.

  1. Sort and load laundry: Separate by color and fabric type. Do not exceed 9 kg.
  2. Add detergent: Pour into correct dispenser compartment (I: pre-wash, II: main wash, *: softener).
  3. Select program: Turn dial to desired program (e.g., Cotton, Synthetic).
  4. Adjust settings: Press buttons to modify temperature, spin speed, or add options (Extra Rinse).
  5. Start: Press START/PAUSE. The door locks and cycle begins.
  6. Pause/Stop: Press START/PAUSE to pause; turn dial to "Stop" to cancel.
  7. After cycle: Wait for door lock symbol to go out before opening. Remove laundry promptly.

WARNING! Do not open the door during high-temperature washes or spin cycle. Risk of hot water and steam.

Special Functions

Delay Start: Set delay (1-24 hrs) before wash begins. Child Lock: Press and hold specific buttons to lock controls. AquaCare Steam: Select Steam program for refresh/anti-allergy. Extra Rinse: Adds an additional rinse cycle. Pre-wash: For heavily soiled loads, uses detergent from compartment I.

Care & Cleaning

Unplug before maintenance. Regularly clean detergent dispenser, door seal, and filter.

  1. Dispenser: Pull out, rinse under warm water.
  2. Door Seal: Wipe with damp cloth to remove lint and residue.
  3. Filter: Locate at bottom front; place towel, open cap slowly, clean filter and housing.
  4. Run Drum Clean program monthly or use a dedicated cleaner.

CAUTION! Do not use abrasive cleaners or scouring pads on surfaces.

Regulatory Information

This appliance complies with EU Directives. The symbol on the product or packaging indicates that this product must not be disposed of with other household waste. For proper treatment, recovery, and recycling, please take it to an approved collection point. For support, visit www.hotpoint.co.uk or contact the Hotpoint customer care line.

Troubleshooting

SymptomPossible CauseCorrective Action
Machine does not startPower/Door/Child LockCheck plug, socket, and fuse. Ensure door is closed properly. Check if Child Lock is activated.
No water intakeTaps/Hoses/FilterEnsure water taps are on. Check hoses for kinks. Clean inlet hose filters.
Water does not drainDrain hose/FilterCheck drain hose for kinks or blockages. Clean the pump filter.
Excessive vibration/noiseTransit bolts/Leveling/LoadVerify transit bolts are removed. Re-level the machine. Ensure load is balanced and not excessive.
Error code on displayVarious faultsConsult the error code list in the full manual. Common codes: E01 (water inlet), E02 (drainage).
Detergent not dispensedDispenser blockedRemove and clean the detergent dispenser drawer.

Reset: Unplug for 1 minute, then restart. For persistent errors, consult manual.

Service: UK: 03448 113 113; www.hotpointservice.co.uk

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