Hotpoint washing machine NSWA 965C WW UK N manual

The Hotpoint NSWA 965C WW UK N is a 9kg capacity front-loading washing machine with A+++ energy rating, 1400 RPM spin speed, and multiple wash programs. It features Hotpoint's Anti-Stain Technology, Direct Spray pre-wash, delay timer, child lock, and AquaStop leak protection. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Water Supply 7. Using Wash Programs 8. Special Functions 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: 9kg drum capacity, LED display, program selector knob, detergent dispenser, filter access, adjustable feet, water inlet hoses.

FeatureDescription
Capacity9kg maximum load
Energy RatingA+++ (most efficient)
Spin SpeedUp to 1400 RPM
Anti-Stain TechnologyAutomatic stain removal for common stains
Direct SprayPre-wash spray system for better detergent activation
Delay TimerUp to 24 hours delay start
Child LockPrevents accidental program changes
AquaStopLeak protection system
Quick Wash30-minute program for lightly soiled loads
Allergy CareExtra rinse cycle for sensitive skin

Installation

Unpack and remove all transit bolts and packaging. Place on level, solid floor.

  1. Remove transit bolts: Use spanner to remove 4 bolts at rear; keep for future moves.
  2. Connect water supply: Attach inlet hoses to cold water tap (blue marking) and hot if available (red marking).
  3. Connect drain hose: Place in standpipe or sink; secure with U-bend.
  4. Level the machine: Adjust front feet until machine is stable and doesn't rock.
  5. Plug into grounded power outlet.

WARNING! Do not install in areas below 0°C. Ensure transit bolts are removed before use to prevent damage.

First-Time Setup

Before first wash, run a maintenance cycle.

  1. Power on machine: Turn program selector to any program.
  2. Run initial cycle: Add 1/2 cup of bleach (no clothes) and run a 90°C cotton cycle.
  3. Set preferences: Use option buttons to set beep volume, default spin speed, etc.
  4. Load laundry: Do not exceed 9kg maximum weight.
  5. Add detergent: Use drawer compartments I (pre-wash), II (main wash), * (fabric softener).

CAUTION! Ensure all packaging and transit bolts are removed before first use.

Specifications

Controls and Settings

Control panel: Program selector knob, LED display, option buttons, start/pause button.

Program Selector: Cotton, Synthetics, Delicates, Wool, Quick Wash, Anti-Stain, Sport, Jeans, Rinse & Spin, Drain.

Option buttons: Delay Start (1-24h), Extra Rinse, Reduced Creases, Pre-Wash, Speed Wash, Child Lock. Display shows: Time remaining, cycle stage, options selected, door lock status.

Settings: Default spin speed (400-1400 RPM), temperature (cold to 90°C), beep volume (high/medium/low/off).

Connecting Water Supply

Cold water connection required; hot water optional for energy savings.

  1. Turn off water supply before connecting hoses.
  2. Connect blue-marked hose to cold water tap; red-marked to hot if available.
  3. Ensure hoses are not kinked or twisted.
  4. Check for leaks by turning on water supply before starting machine.

Tip: Use only supplied hoses; replace every 5 years. Do not overtighten connections.

Using Wash Programs

Select program based on fabric type and soil level.

  1. Sort laundry: Separate by colour, fabric type, and soil level.
  2. Load machine: Do not overload; clothes should move freely.
  3. Add detergent: Use correct amount for load size and water hardness.
  4. Select program: Turn knob to desired program.
  5. Set options: Press option buttons as needed (e.g., Extra Rinse).
  6. Start: Press start/pause button; door locks automatically.
  7. After cycle: Remove laundry promptly to prevent creasing.

WARNING! Do not open door during wash cycle; wait for door lock light to go off.

Special Functions

Anti-Stain Technology: Automatically adjusts time, temperature, and drum action for 6 common stains (grass, wine, blood, etc.). Direct Spray: Pre-wets laundry for better detergent penetration. Delay Timer: Set wash to finish at desired time (1-24 hours). Child Lock: Press and hold delay and extra rinse buttons for 3 seconds to lock controls.

Care & Cleaning

Monthly maintenance recommended.

  1. Clean detergent drawer: Remove and rinse under warm water.
  2. Clean door seal: Wipe rubber gasket to remove lint and residue.
  3. Clean filter: Turn off machine, open filter cover, drain residual water, remove and clean filter.
  4. Run maintenance cycle: Monthly, run 90°C cotton cycle without laundry.

CAUTION! Unplug before cleaning. Do not use abrasive cleaners on door or drum.

Regulatory Information

CE marked; complies with EU directives for safety and electromagnetic compatibility. Energy label according to EU Regulation 2019/2014. Manufactured by Hotpoint, a Haier company. For UK support, contact 03448 113 113 or visit www.hotpoint.co.uk. Waste electrical products should not be disposed of with household waste; recycle appropriately.

Troubleshooting

SymptomPossible CauseCorrective Action
Machine won't startDoor not closed/powerEnsure door is properly closed; check power outlet and fuse.
No water enteringTaps closed/hoses blockedOpen water taps; check hoses for kinks; clean inlet filters.
Water not drainingDrain hose blocked/filterCheck drain hose height (60-100cm); clean pump filter.
Excessive vibrationTransit bolts/uneven loadEnsure transit bolts removed; redistribute load; level machine.
Error codes on displayVarious faultsConsult manual error code list; common: F01 (door issue), F05 (heater fault).

Reset: Unplug for 1 minute, then restart. For persistent errors, call support.

Service: 03448 113 113; www.hotpoint.co.uk

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