Hotpoint washing machine NM11 965 WC A UK N manual

The Hotpoint NM11 965 WC A UK N is a freestanding washing machine with a 11kg capacity, A+++ energy rating, 1400 rpm spin speed, and multiple wash programs. It features Hotpoint's Anti-Stain technology, Direct Spray pre-wash, delayed start, reload function, and child lock. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Water & Drain 7. Using Wash Programs 8. Special Functions 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Control panel with digital display, detergent drawer, drum, water inlet hoses, drain hose, adjustable feet, and power cord.

Feature	Description
Capacity	11kg for large laundry loads
Energy Rating	A+++ for high efficiency
Spin Speed	1400 rpm for faster drying
Anti-Stain Technology	Automatic stain removal for common stains
Direct Spray	Pre-wash spray to loosen dirt
Delay Start	Set wash cycle to finish at preferred time
Reload Function	Add forgotten items after cycle has started
Child Lock	Prevents accidental program changes
Quick Wash	30-minute cycle for lightly soiled items
Allergy Care	Extra rinse to remove detergent residues

Installation

Unpack and remove transit bolts. Place on level floor.

Remove transit bolts: Use spanner to remove four bolts at rear; keep for future moves.
Connect water supply: Attach inlet hoses to hot and cold taps (if applicable) and machine.
Connect drain hose: Place in standpipe or sink; use hook if provided.
Level the machine: Adjust feet using spanner; use spirit level.
Plug into grounded power outlet.

WARNING! Do not install in areas with freezing temperatures. Ensure water connections are tight to prevent leaks.

First-Time Setup

Before first use, run a maintenance wash.

Check installation: Ensure machine is level and hoses secure.
Run empty wash: Select Cotton 90°C program without laundry; add detergent to drawer.
Set preferences: Use control dial and buttons to set default options.
Test child lock: Press and hold relevant buttons to activate/deactivate.

CAUTION! Remove all packaging materials and transit bolts before use.

Specifications

Model: NM11 965 WC A UK N
Capacity: 11kg
Energy Class: A+++
Spin Speed: 1400 rpm
Water Pressure: 0.5 - 8 bar
Programs: Cotton, Synthetic, Delicate, Wool, Quick Wash, Anti-Stain, etc.
Dimensions (HxWxD): 85cm x 60cm x 60cm
Power Supply: 220-240V, 50Hz
Noise Level: 53 dB (washing), 73 dB (spinning)

Controls and Settings

Control Panel: Program dial, display, temperature button, spin speed button, start/pause, option buttons.

Program Dial: Select wash programs (Cotton, Synthetic, Delicate, Wool, Quick 30', Anti-Stain, etc.).

Temperature: Adjust with TEMP button (cold to 90°C). Spin Speed: Adjust with SPIN button (0 to 1400 rpm). Options: Delay Start (1-24 hours), Extra Rinse, Pre-Wash, Child Lock. Display: Shows time remaining, cycle stage, and selected options.

Connecting Water & Drain

Water Inlet: Connect hoses to taps and machine (blue for cold, red for hot if dual supply). Drain: Place hose in standpipe (max height 100cm) or sink.

Turn off taps before connecting hoses.
Use new hoses; do not reuse old ones.
Ensure drain hose is not kinked.
Check for leaks after first connection.

Tip: Use hose clips if provided for secure connections.

Using Wash Programs

Supports various fabrics and soil levels.

Sort laundry: Separate by colour and fabric type.
Load machine: Do not overload; leave space for movement.
Add detergent: Use drawer compartments (I for pre-wash, II for main wash, * for softener).
Select program: Turn dial to desired program.
Adjust settings: Use TEMP, SPIN, and option buttons as needed.
Start: Press START/PAUSE; door locks automatically.
Pause/Reload: Press START/PAUSE to pause; wait for door unlock light to add items.
End of cycle: Signal sounds; door unlocks after short delay.

WARNING! Do not open door during high-temperature washes. Check pockets for objects.

Special Functions

Anti-Stain Technology: Automatically selects time, temperature, and detergent amount for specific stains. Direct Spray: Pre-washes with sprayed water to improve cleaning. Delay Start: Set wash to finish up to 24 hours later. Child Lock: Press and hold DELAY START and SPIN SPEED for 3 seconds to activate.

Care & Cleaning

Regular maintenance ensures performance.

Clean detergent drawer: Remove and rinse under warm water.
Clean drum: Run maintenance wash (Cotton 90°C) monthly without laundry.
Check filters: Clean pump filter if draining issues occur.
Wipe exterior: Use damp cloth; do not use abrasive cleaners.

CAUTION! Unplug before cleaning. Do not use steam or high-pressure cleaners.

Regulatory Information

Complies with EU Ecodesign and Energy Labelling regulations. Waste electrical products must not be disposed of with household waste. Please recycle according to local regulations. For support, visit www.hotpoint.co.uk or contact 03448 225 225 (UK).

Troubleshooting

Symptom	Possible Cause	Corrective Action
Machine won't start	Door not closed/power	Ensure door is shut; check power outlet and plug.
No water intake	Taps off/hoses kinked	Open taps; straighten hoses; check water pressure.
Water not draining	Drain hose blocked/filter	Check hose for kinks; clean pump filter.
Excessive vibration	Transit bolts/leveling	Ensure transit bolts removed; adjust feet for level.
Error codes on display	Various faults	Consult manual error code list; reset by unplugging for 1 minute.

Reset: Unplug for 1 minute to reset electronic control.

Service: 03448 225 225 (UK); www.hotpoint.co.uk