Hotpoint washing machine NM11 965 GC A UK N manual

The Hotpoint NM11 965 GC A UK N is a freestanding washing machine with a 11kg capacity, A+++ energy rating, and 1400 RPM spin speed. It features multiple wash programmes, electronic controls, a digital display, delay start, child lock, and anti-flood protection. Designed for UK households, it operates on 220-240V, 50Hz. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Utilities 7. Using Wash Programmes 8. Special Functions 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: 11kg drum, Electronic control panel, Digital display, Detergent drawer, Water inlet hoses, Drain hose, Adjustable feet.

Feature	Description
Capacity	11kg for large laundry loads
Energy Rating	A+++ for high efficiency
Spin Speed	1400 RPM for faster drying
Programmes	Multiple including Cotton, Synthetics, Delicates, Quick Wash
Delay Start	Set wash to begin later (up to 24 hours)
Child Lock	Prevents accidental programme changes
Digital Display	Shows time remaining, cycle stage, and settings
Anti-Flood Protection	Leak detection system
Detergent Drawer	Compartments for pre-wash, main wash, and fabric softener
Adjustable Feet	For levelling on uneven floors

Installation

Unpack and inspect contents. Position near water inlet, drain, and power socket.

Remove transit bolts: Use spanner to remove bolts at rear; keep for future moves.
Connect water supply: Attach inlet hoses to cold water tap (and hot if applicable).
Connect drain hose: Place in standpipe or sink; secure with hook if provided.
Level the machine: Adjust feet using spanner; use spirit level to check.
Plug into power socket.

WARNING! Do not use extension cords. Ensure water connections are tight to prevent leaks.

First-Time Setup

Plug in and power on machine; run initial empty wash.

Set language: Press and hold Programme and Delay buttons for 3 seconds to select language.
Load detergent: Add small amount to drawer compartment II (main wash).
Select programme: Turn dial to "Cotton 60°C".
Start cycle: Press Start/Pause; let complete to clean drum.
Adjust settings: Use Options button to set spin speed, temperature, etc.

CAUTION! Remove all packaging and transit bolts before first use.

Specifications

Model: NM11 965 GC A UK N
Capacity: 11kg
Energy Rating: A+++
Spin Speed: 1400 RPM
Water Pressure: 0.5 - 10 bar
Programmes: 15+ including Eco, Daily, Heavy Duty, Wool, Hand Wash
Dimensions (HxWxD): 85 x 60 x 60 cm
Power Supply: 220-240V, 50Hz
Noise Level: 53 dB (washing), 75 dB (spinning)
Weight: 78 kg

Controls and Settings

Control Panel: Programme dial, Digital display, Start/Pause, Options, Delay Start, Child Lock.

Programme Dial: Select wash type (Cotton, Synthetics, Delicates, etc.). Options: Adjust temperature (cold-90°C), spin speed (400-1400 RPM), extra rinse, pre-wash. Delay Start: Set delay up to 24 hours. Child Lock: Press and hold Child Lock button for 3 seconds to activate/deactivate. Display: Shows time remaining, selected options, and error codes.

Connecting Utilities

Water: Cold inlet (mandatory), hot inlet (optional). Drain: Standpipe or sink. Power: 3-pin UK socket.

Turn off water supply before connecting hoses.
Connect inlet hoses: Blue to cold, red to hot (if used); hand-tighten, then quarter-turn with pliers.
Position drain hose: Ensure no kinks; height between 60-100 cm from floor.
Plug into grounded socket; avoid adapters.

Tip: Check for leaks after connections; run short cycle to test.

Using Wash Programmes

Supports various fabrics and soil levels.

Load laundry: Open door, load evenly; do not overload.
Add detergent: Pour into drawer (I: pre-wash, II: main wash, III: fabric softener).
Select programme: Turn dial (e.g., Cotton for towels/bedding).
Adjust options: Press Options to set temperature, spin, etc.
Start: Press Start/Pause; display shows time remaining.
Pause/change: Press Start/Pause to pause; turn dial to change programme (if not locked).
End of cycle: Signal sounds; remove laundry promptly.

WARNING! Do not open door during spin; wait for lock light to go off.

Special Functions

Delay Start: Set delay via Delay button (1-24 hours). Child Lock: Prevents changes; activate by holding button. Extra Rinse: Adds rinse cycle for sensitive skin. Pre-wash: For heavily soiled loads. Rapid Wash: Reduces time for small loads.

Care & Cleaning

Unplug before cleaning. Wipe exterior with damp cloth; clean detergent drawer monthly; run drum clean programme every 30 cycles.

CAUTION! Do not use abrasive cleaners; keep control panel dry.

Regulatory Information

Complies with UK/EU safety standards (EN 60456). Energy label according to EU Regulation 2019/2014. Waste disposal: Follow WEEE regulations. For support, visit www.hotpoint.co.uk or contact 03448 113 113.

Troubleshooting

Symptom	Possible Cause	Corrective Action
Machine won't start	Power/child lock	Check plug/socket; ensure child lock is off; close door firmly.
No water intake	Taps/hoses/filter	Ensure taps are on; check hoses for kinks; clean inlet filter.
Leaking water	Hoses/door seal	Tighten hose connections; check door seal for debris; ensure drain hose is secure.
Excessive vibration/noise	Transit bolts/levelling/load	Remove transit bolts; re-level feet; redistribute laundry.
Poor wash results	Detergent/overloading/programme	Use correct detergent amount; reduce load size; select appropriate programme.
Error code on display	Various faults	Refer to manual error code list; unplug for 5 minutes, then retry.

Reset: Unplug for 5 minutes, then restart.

Service: 03448 113 113; www.hotpoint.co.uk