Hotpoint washing machine NM11 823 WK EU manual

The Hotpoint NM11 823 WK EU is a freestanding washing machine with a 11 kg load capacity, energy efficiency class A+++, 1400 RPM spin speed, and multiple wash programs. It features electronic controls, a digital display, delay start, child lock, and anti-flood protection. Designed for EU household use, it operates on 220-240V, 50Hz. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Water & Drain 7. Using Wash Programs 8. Safety Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Control panel with digital display, detergent drawer, drum, water inlet valves, drain pump, adjustable feet, and power cord.

Feature	Description
Capacity	11 kg maximum load
Spin Speed	Up to 1400 RPM
Energy Class	A+++ (most efficient)
Programs	15 programs including Cotton, Synthetics, Delicates, Quick Wash
Display	Digital LED with time remaining, cycle stage
Delay Start	Up to 24 hours
Child Lock	Locks control panel
Anti-Flood	AquaStop protection
Door	Reversible, wide opening
Dimensions (HxWxD)	85 x 60 x 60 cm

Installation

Unpack and remove transit bolts. Place on level floor.

Remove transit bolts: Use spanner to remove 4 bolts at rear; keep for future moves.
Level the machine: Adjust front feet; use spirit level.
Connect water supply: Attach inlet hose to cold water tap (3/4”); ensure washers are fitted.
Connect drain hose: Place in standpipe or sink (max height 100 cm).
Plug into grounded power outlet.

WARNING! Do not install in areas below 0°C. Ensure transit bolts are removed before use.

First-Time Setup

Before first wash, run a maintenance cycle.

Power on: Press POWER button; display lights up.
Run empty cycle: Select “Drum Clean” or “Cotton 90°C” without laundry.
Set preferences: Use SETTINGS button for time format, acoustic signals.
Load laundry: Do not exceed 11 kg; distribute evenly.
Add detergent: Use drawer compartments I (pre-wash), II (main wash), * (softener).

CAUTION! Use only HE (High Efficiency) detergent to avoid excess suds.

Specifications

Model: NM11 823 WK EU
Capacity: 11 kg
Spin Speed: 1400 RPM (adjustable)
Energy Rating: A+++
Water Consumption: ~49 litres per cycle (cotton 60°C)
Noise Level: 53 dB (washing), 73 dB (spinning)
Programs: 15 including Eco 40-60, Wool, Sport, Mix
Dimensions: 85 x 60 x 60 cm (HxWxD)
Power Supply: 220-240V, 50Hz, 10A
Weight: 75 kg

Controls and Settings

Control Panel: POWER, PROGRAM selector knob, START/PAUSE, OPTIONS (Temp, Spin, Delay), SETTINGS, CHILD LOCK.

Display Icons: Cycle phase, time remaining, child lock, delay start, temperature, spin speed.

Programs: Cotton (20°C-90°C), Synthetics, Delicates, Quick Wash (30 min), Eco 40-60, Drum Clean. Options: Temperature selection (cold to 90°C), Spin speed (0-1400 RPM), Delay start (1-24h). Settings: Acoustic signals On/Off, time format (12h/24h). Child Lock: Press and hold for 3 seconds to lock/unlock controls.

Connecting Water & Drain

Water Inlet: Cold fill only (hose provided). Drain: Hose to standpipe or sink.

Ensure water tap is off before connecting hose.
Secure hose to tap; hand-tighten only.
Place drain hose in standpipe (min 60 cm height, max 100 cm).
Check for leaks after first connection.

Tip: Do not kink or bend hoses sharply.

Using Wash Programs

Select program based on fabric type and soil level.

Load laundry: Open door, load evenly, close firmly.
Add detergent: Pull drawer, fill compartments, close gently.
Select program: Turn knob to desired program (e.g., Cotton).
Adjust options: Press TEMP, SPIN to modify; press DELAY if needed.
Start: Press START/PAUSE; display shows time remaining.
Pause/change: Press START/PAUSE to pause; door locks during cycle.
End of cycle: Acoustic signal sounds; door unlocks after a few minutes.

WARNING! Do not open door during high-temperature cycles; risk of burns.

Safety Features

Child Lock: Locks controls to prevent changes. Door Lock: Auto-locks during cycle. Anti-Flood: AquaStop detects leaks and stops water. Imbalance Control: Reduces spin speed if load is uneven.

Care & Cleaning

Monthly maintenance to ensure performance.

Clean detergent drawer: Remove, rinse under tap.
Clean drum: Run “Drum Clean” program monthly or use washing machine cleaner.
Clean filter: Locate at front bottom; place towel, open cap, drain water, remove debris.
Wipe exterior: Damp cloth only; no abrasive cleaners.

CAUTION! Unplug before cleaning filter. Do not use steam cleaners.

Regulatory Information

CE marked; complies with EU directives for safety (LVD, EMC) and eco-design. Energy label according to EU regulation 2019/2014. Waste disposal per WEEE directive; do not dispose with household waste. For support, visit www.hotpoint.eu or contact local service center.

Troubleshooting

Symptom	Possible Cause	Corrective Action
Machine won’t start	Power, door, child lock	Check plug; ensure door closed; disable child lock.
No water intake	Tap off, hose kinked, filter blocked	Open tap; straighten hose; clean inlet filter.
Water doesn’t drain	Drain hose blocked, pump filter clogged	Check hose for kinks; clean pump filter.
Excessive vibration	Transit bolts not removed, uneven floor	Remove transit bolts; level machine.
Error code on display	See error code list in manual	Refer to manual; common codes: E10 (water issue), E20 (drain issue).

Reset: Unplug for 1 minute, then restart.

Service: Contact authorized Hotpoint service; www.hotpoint.eu